Upon the availability of the service of issuing payments cards and subject to the terms set out in this Annex 1, Customer may request SiFi to issue a virtual payment card ("Virtual Payment Card") and/or a physical payment card (subject to SiFi making the same available) ("Physical Payment Card", and it and the Virtual Payment Card shall each be referred to as a "Payment Card") linked directly to the Customer's Account.
The provisions of the Agreement and this SiFi Payment Cards Extension (the "SiFi Payment Cards Terms") shall apply to the Customer's use of the Payment Cards (including but not limited to the application, issuance and use of the Payment Cards by Customer, the Account Administrator, and any Customer Personnel). If there is any inconsistency between these SiFi Payment Cards Terms and the Agreement, the SiFi Payment Cards Terms shall prevail.
THESE SIFI PAYMENT CARDS TERMS MUST BE READ CAREFULLY BY CUSTOMER.
1.1 Upon Customer's request, SiFi will issue to the Customer a Payment Card, which is subject to activation by the Customer, subject to it having a valid and active Account. Such request shall be submitted by Customer through the Customer Portal. SiFi is the issuer of the Payment Cards. When applicable, on receipt of any Physical Payment Card, the Customer must, under the Customer's sole responsibility and risk, immediately sign the Physical Payment Card in the signature section located on the reverse of the Physical Payment Card.
1.2 The Payment Cards shall be issued with a validity period of 5 years from their issuance, unless indicated otherwise on the Payment Card. SiFi may automatically and at its discretion renew such Payment Cards upon their expiry. If Customer does not want a Payment Card to be renewed, the Customer may cancel such Payment Card prior to its renewal pursuant to these SiFi Payment Cards Terms. The expiry of the validity of any Payment Card shall not impact the validity of any pending transactions made prior to such expiry date.
1.3 SiFi will provide the Customer, upon the Customer's request and only if the Customer is a first-time cardholder, with access to credit advisory services relating to the Payment Cards free of charge, prior to activating the Payment Card in accordance with these SiFi Payment Cards Terms.
1.4 Upon obtaining a Payment Card, (i) the Customer may activate a Physical Payment Card subject to the requirements set out by SiFi from time to time; and (ii) the Customer may activate the Virtual Payment Card by logging in to the Customer Portal and creating a personal identification number (PIN). SiFi may offer the Customer other methods (or change existing methods) to activate a Payment Card via its Customer Portal or the App from time to time.
2.1 Pursuant to a valid Customer's request SiFi may, issue supplemental Payment Card(s) linked to the Customer's Account ("Supplemental Payment Cards"). These SiFi Payment Cards Terms shall apply to any Supplemental Payment Card(s) and the term "Payment Card" shall, whenever applicable, include reference to such Supplemental Payment Card(s).
2.2 Subject to Section 2.6 of these SiFi Payment Cards Terms and Sections 7.7, 9.2 and 9.3 of the Agreement, Customer may at its own risk and liability, request the issuance of Supplemental Payment Cards to be used by selected Customer Personnel (the "Supplemental Card Holders").
2.3 As conditions for the use of Supplemental Payment Cards, any Supplemental Card Holder must (i) be at least 18 years old; (ii) have adequate authorisations from Customer; (iii) complete any verification process required by SiFi; (iv) meet SiFi's eligibility requirements; (v) provide to SiFi current, complete and accurate information (and maintain such information current, complete and accurate) during the use of the Supplemental Payment Cards. Customer agrees to obtain, provide and be responsible for maintaining such information as SiFi may require in this regard, including information necessary to validate the identity of any Supplemental Card Holder.
2.4 SiFi may allow Customer to grant Supplemental Card Holder, with limited access to the Customer Portal and the App. In any such case, the mobile telephone number, and a password that relevant Supplemental Card Holder selects will be used to access the Customer Portal and the App, with such limited functions permitted by SiFi and authorised by Customer. Such Supplemental Card Holder may be prompted to answer several security questions or select other issued security access keys or credentials that may be used to enable access to the Customer Portal or the App and use the authorised features.
2.5 The Customer is responsible for maintaining the secrecy and security of its own credentials and the credentials of each Supplemental Card Holder. The Customer should not disclose its credentials to any third party and shall ensure that the Supplemental Card Holders do not disclose their credentials to any third party. Customer must notify SiFi immediately by using any of the contact means described in the Agreement if any credentials are compromised so that SiFi can suspend the use of the Customer's Account or Supplemental Payment Card in order to avoid unauthorized transactions. Customer must also notify SiFi through the contact methods described in the agreement if it wishes to request SiFi to unblock the Account or the Supplemental Payment Card. The Customer will not be financially responsible for any use of the Account or Supplemental Payment Card by an unauthorized person or for fraudulent transactions occurring after the Customer properly notifies SiFi of the loss or compromise, unless the Customer (or any Supplemental Card Holder) acts fraudulently or negligently and did not take reasonable steps to keep its credentials safe and secure.
2.6 The Customer, as the owner of the Account and the holder of the primary Payment Card, shall be responsible for all liabilities incurred under the Supplemental Payment Card, including any outstanding and unpaid balances that may accrue on such Supplemental Payment Cards. If at any time any Supplemental Card Holder does not meet SiFi's eligibility requirements, such Supplemental Card Holder may not be able to obtain and use the Supplemental Payment Card, or the use of the Supplemental Payment Card will be limited.
2.7 Without prejudice to any of SiFi's other rights under the Agreement, SiFi may cancel any Supplemental Payment Card(s) at any time and request the return or destruction of the Supplemental Payment Card(s) if it was a Physical Payment Cards.
3.1 SiFi may issue the Customer with a new Payment Card if:
3.1.1 the Customer has reported to SiFi, as set out in the Agreement and these SiFi Payment Cards Terms, that a Physical Payment Card has been lost, stolen or destroyed or
3.1.2 the Payment Card has been invalidated on the suspicion of a fraud or a suspicious transaction or
3.1.3 a Virtual Payment Card is accessed or used by someone other than a Customer without the Customer's fault or gross negligence or
3.1.4 the validity period of the Payment Card as set out in Section 1 of these SiFi Payment Cards Terms is due to expire or
3.1.5 required as a result of technical, operational or technological enhancements (including system enhancements) or
3.1.6 required to comply with any applicable laws, requirements or regulations in the Kingdom of Saudi Arabia.
3.2 Customer must immediately notify SiFi by contacting SiFi's Customer Service (the "Customer Service") using the contact details set out in Section 6.1 of the Agreement if:
3.2.1 Customer's Physical Payment Card is lost, stolen or destroyed or
3.2.2 Customer's Payment Card is subject to unauthorized access or use by a third party.
3.3 The Customer shall be responsible for any transactions made on the Payment Cards before SiFi receives such notice in accordance with this Section reporting the loss, theft or destruction, or the unauthorized use or access of the Payment Cards.
3.4 The Customer has the right to accept or reject the replacement Payment Card issued to the Customer in accordance with Section 3.1 of these SiFi Payment Cards Terms. Customer will have been deemed to have accepted the replacement Payment Card where (i) the Customer does not expressly object to the new Payment Card within 10 days from the date of issue of the replacement Payment Card; or (ii) the Customer activates the Payment Card as required by SiFi, or (iii) uses the replacement Payment Card to undertake any transaction from the Customer's Account.
4.1 The Customer has the right to
4.1.1 cancel a Payment Card without charge via the Customer Portal. For avoidance of doubt, if any Payment Card is cancelled by Customer (whether early or otherwise), any fees charged for the issuance of a Payment Card will remain non-refundable.
4.1.2 cancel a Supplemental Payment Card, via the Customer Portal. Customer shall promptly return or destroy the Supplemental Payment Cards to SiFi in case of having Physical Payment Cards. These SiFi Payment Cards Terms shall remain in force in relation to any cancelled Supplemental Payment Cards until the amounts due on all Supplemental Payment Card transactions are paid to SiFi.
4.1.3 set specific dates for the cancellation of a Payment Card, or maximum periods of validity after which a Payment Card shall be cancelled.
4.2 SiFi may terminate these SiFi Payment Cards Terms and accordingly cancel the Payment Cards by providing 30 days prior notice to the Customer at any time. Such notice will specify the reason for such termination.
4.3 Where a Customer becomes bankrupt or insolvent
4.3.1 all existing amounts outstanding on the Payment Cards shall become due and payable immediately under these SiFi Payment Cards Terms.
4.3.2 any Supplemental Card Holders must immediately stop using such Supplemental Payment Cards and promptly return these to SiFi.
4.4 All existing amounts owed by the Customer in respect of the relevant Payment Card(s) shall immediately become due and payable to SiFi upon termination of these SiFi Payment Cards Terms for any reason.
4.5 SiFi may terminate these SiFi Payment Cards Terms and Customer will be required to immediately pay all outstanding amounts owed to SiFi in case Customer does not to comply or in any way breaches these SiFi Payment Cards Terms. The Customer will be responsible for all expenses, fees and costs incurred by SiFi, including legal fees incurred in obtaining payment from the Customer.
5.1 The Customer shall:
5.1.1 only allow the Account Administrator and Supplemental Card Holders to use Payment Cards. Customer will not permit any other person to use the Payment Cards and will at all times safeguard and ensure that the Account Administrator and Supplemental Card Holders safeguard, the Payment Cards and any PIN issued and keep such details safely under the Customer's sole control.
5.1.2 immediately notify SiFi upon becoming aware of any disclosure of or access to the Customer's Payment Card by any third party.
5.1.3 keep their and the Account Administrator's and Supplemental Card Holders' contact details up-to-date and shall immediately notify the Customer Service team of any change in their contact details.
5.2 The Customer shall not:
5.2.1 use the Payment Cards for any illegal purpose, including but not limited to the purchase of goods or services that are prohibited under the laws of the Kingdom of Saudi Arabia
5.2.2 exceed and shall ensure that the Account Administrator and each Supplemental Card Holder does not exceed, the payment limits as described in Section 6 of these SiFi Payment Cards Terms.
5.3 The Customer agrees that no Customer claim against a provider will be a subject of set off or counterclaim against SiFi.
5.4 In the event Customer uses the Payment Cards for any illegal purpose, SiFi shall have the right to immediately cancel the Payment Cards and any Supplemental Payment Cards, and the Customer must immediately pay all outstanding amounts.
6.1 The limit of payments of all Payment Cards linked to a Customer's Account shall be the available balance of the Customer's Account, and the Customer shall comply, and shall ensure that each the Account Administrator and Supplemental Card Holders comply, with this limit at all times. This limit is subject to change from time to time at the Customer's request and SiFi's sole discretion. The Customer can always check their available balance by logging in to the SiFi Platform.
6.2 The Customer, represented by the Account Administrator, may also set Spending Limits to any Payment Card either separately or in the aggregate. Such Spending Limits shall decrease pro rata as the Payment Cards are used and shall never exceed the available balance of the Customer's Account.
6.3 Certain Payment Cards may have additional specific limits as SiFi indicates in relation to the characteristics of each Payment Card. Customer must ensure the review and acknowledgement by Customer, the Account Administrator and Supplemental Payment Card Holders of such limits upon requesting or activating such Payment Cards. SiFi may change such specific limits from time to time.
6.4 The Customer and the Account Administrator will be able to access statements and summaries of transactions relating to their Payment Card(s) via the SiFi Platform. At carrying out any transaction using a Payment Card, SiFi will charge such amounts by automatically debiting the Customer's Account for each transaction.
6.5 If for any reason the available balance of the Customer's Account is not sufficient for the full repayment of amounts due on their Payment Cards, SiFi will immediately:
6.5.1 freeze the Customer's Account and all Payment Cards and treat them as a delinquent account
6.5.2 offer credit advisory services regarding how to deal with financial difficulties free of charge to the Customer and
6.5.3 work towards a mediated settlement before taking any further action against the Customer.
6.6 The Customer acknowledges and agrees:
6.6.1 not receiving or receiving late the account statement does not absolve the Customer of their obligation to make payment of the amounts due on any Payment Cards to SiFi and
6.6.2 Customer is able to find out the due amounts on any Payment Card by accessing their Account through the SiFi Platforms (as applicable) and
6.6.3 In the event the Customer disagrees with any amount charged to any Payment Card as indicated in the statement, the Customer must communicate the same to the Customer Service team within 30 days of such transaction appearing on the statement, failing which, SiFi will not be responsible if the transaction concerning such issue is not successfully disputed with the transaction processing bank or the biller.
6.7 SiFi may, at any time without prior notice or need for reasoning, refuse authorization for a charge at a provider and/or restrict or defer the Customer's and the Supplemental Card Holders ability to use Payment Card(s) and/or suspend or cancel the Payment Card(s).
7.1 Customer shall pay SiFi in respect of each Payment Card (as applicable):
7.1.1 the non-refundable subscription fee (based on the applicable annual fee)
7.1.2 if any, upgrades fees and any charges for additional services that are displayed through the SiFi Platform or the App, or in such other agreed communication methods as may be amended from time to time in accordance with the terms of the Agreement.
7.2 The Customer hereby authorizes SiFi to deduct such fees and charges directly from the Customer's Account.
7.3 SiFi reserves the right to amend SiFi's charges and fees or any other term under these SiFi Payment Cards Terms from time to time, at SiFi's discretion and in accordance with applicable charges as determined by the Saudi Central Bank from time to time. Any such variations or amendments will become effective and binding on the Customer within 30 days from notification by SiFi (unless SiFi expressly references a longer period). The Customer's use of the Payment Card after the date upon which any change to these SiFi Payment Cards Terms is to have effect will constitute the Customer's unconditional acceptance of such change(s).
7.4 Customer may terminate these SiFi Payment Cards Terms in accordance with Section 10.1 of these SiFi Payment Cards Terms if Customer does not wish to accept the amendments or changes in the charges and/or fees notified by SiFi in accordance with Section 7.3 of these SiFi Payment Cards Terms.
7.5 International Transactions: The total amount of all transactions conducted using a Customer's Payment Card will be charged to Customer's Account in the currency of the Account as advised by SiFi. If a transaction is made in a different currency that the Customer's Account currency, such transaction will be converted to the Account's currency using an exchange rate determined by SiFi and then debited from the Customer's Account. Any transactions carried out in currencies other than US Dollar will first be settled in US Dollar and then converted to and settled in the currency of the Customer's Account. The Customer acknowledges and consents that SiFi provides the international transactions made via the Customer's Payment Card and SiFi reserves the right to discontinue or limit this service at any time, at its sole discretion.
8.1 SiFi must ensure appropriate investigations are performed to determine responsibility and liability if Customer reports SiFi of unauthorized charges on their Payment Cards. SiFi shall have the right to request Customer, and Customer must provide to SiFi, all necessary information and documentation to assist in the investigations.
8.2 After SiFi's receipt of a notification of loss or theft of a Payment Card
8.2.1 SiFi will block the Payment Card.
8.2.2 SiFi will issue Customer a specific reference or transaction number.
8.2.3 Customer will have no further liability provided that the Customer has acted in good faith and with all reasonable care and diligence in safeguarding the Payment Card unless it has been proven to SiFi that the Customer acted in bad faith.
8.3 In case the Customer recovers the Payment Card, the Customer shall report the matter to SiFi and the police and immediately destroy the recovered Payment Card. The Customer must not, and shall ensure that the Account Administrator and Supplemental Card Holders do not, make any attempt to use any Payment Card that has been reported as lost or stolen.
8.4 Customer's failure to sign any sales slip or mail order coupon will not relieve the Customer from liability to SiFi in respect of the sales and mail orders.
8.5 The Customer's liability for unauthorized use of Payment Cards shall be limited subject to the terms set out below
8.5.1 if the unauthorised use: (i) of the Physical Payment Card is due to loss or theft of the Physical Payment Card or (ii) of the Virtual Payment Card is due to unauthorized use or access of the Virtual Payment Card by a third party, the Customer's maximum liability prior to reporting the loss or theft to SiFi shall not exceed the available balance in the Customer's Account or the amount of unauthorized transactions posted to the Account whichever is higher at the time of such loss or theft.
8.5.2 the Customer shall have no liability for any unauthorized transactions made using the Payment Cards after reporting it to SiFi provided (i) the Customer notified SiFi immediately and without delay in accordance with Section 3.2 (as applicable) of these SiFi Payment Cards Terms and (ii) Customer exercised vigilant care in safeguarding the Payment Cards from risk of loss, theft or unauthorized use.
8.6 The authorization and indemnity under this Section shall remain in full force and effect unless and until SiFi receive, and have had a reasonable time to act upon, notice of termination from the Customer subject to these SiFi Payment Cards Terms. Any such termination will not release the Customer from any liability under this authorization and indemnity in respect of any act performed prior to the expiry of such time.
8.7 SiFi shall not be responsible for any loss or damage arising directly or indirectly from any malfunction and/or failure of the Payment Card arising out of the Customer's mistake, the insufficiency of funds or any other reason either within or beyond SiFi's control unless such direct and actual loss or damage occurs as a result of SiFi's negligence.
9.1 SiFi may at its sole discretion announce cashback programs (each, a "Program") for specific transactions made using Payment Cards or certain types of Payment Cards (each, a "Applicable Transaction"). SiFi reserves the right to restrict the cashback eligibility of any Program to particular merchant categories, based on its sole discretion. Subject to applicable Schedule 1 (Accruing Cashback), cashback Programs and the Loyalty Programme Extension, SiFi may give Customers the option to (i) receive cashback into the Customer's Account; and/or (ii) convert available cashback (on a first-earned-first-used basis) into SiFi Points and Third Party Points (as defined in the Loyalty Programme Extension). SiFi Points are not cash equivalents or facilities of stored value.
9.2 This Section will automatically apply to such Programs, in addition to any specific terms and conditions of the Program that SiFi may announce from time to time.
9.3 SiFi may set specific conditions of eligibility and participation to any cashback Program and provide temporary or limited access to a certain cashback Programs based on a Customer's eligibility status and SiFi's risk policies. All cashback from Customer's Personnel's Applicable Transactions accrue to the name of Customer. Only the Account Administrator may view and use cashback, unless and to the extent otherwise specified in a relevant Program or as communicated from time to time via the SiFi Platform or SiFi website. Customer acknowledges that where Customer allows any Account Administrator or Customer Personnel to view and use cashback, Customer does so at its own risk and responsibility.
9.4 Customer must have in place sufficient policies and adequate procedures to ensure any use of cashback does not contravene any Applicable Law or practice, including but not limited to anti-bribery and anti-corruption rules and regulations. Customer acknowledges that the Customer remains solely responsible for any use of cashback made by Customer, the Account Administrator and Customer Personnel.
9.5 SiFi reserves the right to change a Customer's eligibility status at any time, including but not limited to suspending or cancelling Customer's access to any cashback Program if Customer no longer meets the eligibility criteria.
9.6 SiFi may request additional information or documentation to verify a Customer's eligibility for any Program. Failure to provide the requested information may result in denying or terminating the Customer's participation.
9.7 Cashback is only accrued by Applicable Transactions as determined by SiFi from time to time. SiFi will only credit cashback to the Customer's Account, if the Customer's Account is valid and active. The cashback earned by a Customer is shown on the Customer's statement available through the SiFi Platform, and may be viewed and managed only by the Account Administrator, unless otherwise announced in the applicable set of rules, terms and conditions of a cashback Program. SiFi Points accrue to the Customer subject to the Loyalty Programme Extension. The Customer may, subject to configuration via the SiFi Platform, opt-in to automatically allocate SiFi Points earned by the Customer (whether earned through Applicable Transactions, conversion of cashback, or any incentive-based awards made available by SiFi from time to time) to designated Customer Personnel. Any such allocation is effected on the Customer's instruction and at the Customer's sole responsibility. SiFi shall have no liability for the Customer's internal allocation or distribution of SiFi Points to Customer Personnel.
9.8 Charges, Payment Card Fees and transactions that are reversed, refunded or otherwise unsettled, or which fall within categories SiFi excludes as detailed on Schedule 1 (Accruing Cashback) as SiFi may adjust from time to time for any reason (as applicable) shall not count as Applicable Transactions. Customer shall have no right to any cashback in case any transaction is cancelled or returned for a refund by Customer.
9.9 Notwithstanding anything to the contrary, SiFi has the right to change the method for receipt of cashback at any time at its sole discretion. If SiFi records for Customer any cashback against such transactions, SiFi may at any time rectify the recording and cancel the cashback in respect of such transactions.
9.10 Notwithstanding anything to the contrary, Applicable Transactions that are refunded to a Payment Card will not be eligible for cashback and any corresponding cashback credit will be cancelled or reversed (as the case may be). If such reversal of cashback generates a negative cashback amount, SiFi will debit such outstanding amount from the Customer's Account. SiFi reserves the right to determine from time to time the criteria to determine whether a transaction is an Eligible Transaction.
9.11 SiFi shall have the right to set out at its sole discretion from time to time, the following:
9.11.1 specific applicable amounts or rates for applicable cashback;
9.11.2 specific form of payment of any cashback earned on an Applicable Transaction;
9.11.3 specific eligibility requirements and conditions required to earn and maintain such cashback;
9.11.4 specific form of using cashback amounts and restrictions;
9.11.5 terms on the blocking, suspension, accumulation, forfeit and reinstatement of cashback.
9.12 Cashback credited to a Customer's Payment Card will not be considered towards payment of the transaction for which cashback has been earned. Cashback earned on any Supplemental Payment Card will be credited to the Account to which the primary Payment Card is linked. SiFi will continue to charge the Customer's Account in accordance with these SiFi Payment Cards Terms.
9.13 Cashback is not transferable by operation of law or otherwise to any other individual or entity. Cashback is an accrual payable solely at SiFi's discretion. It is not a balance which may be transferred to any other person or entity. Cashback is not exchangeable for other rewards, or refundable, replaceable, or transferable under any circumstances.
9.14 Cashback holds monetary value and can only be redeemed as a credit to the Customer's Account. When credited, the equivalent value will reflect as a credit to the Account in the same manner as any other repayment, but may be displayed for convenience as a separate line item.
9.15 SiFi reserves the right not to credit any cashback earned or wipe off any cashback accumulated on a Payment Card if the Customer, the Account Administrator or any Supplemental Card Holder misuses their Payment Card or Account.
9.16 SiFi has the right to audit all activities related to any cashback Program. Any fraudulent, abusive or suspicious activity, as determined at SiFi's discretion, including but not limited to creating multiple Accounts to earn and exchange cashback, may result in disqualification from the Program and may lead to the suspension or termination of the Account and forfeiture of all cashback earned. If Customer observes any suspicious activity or believe that the Customer's account has been compromised, please contact SiFi's customer service team immediately in accordance with the Agreement. SiFi will investigate and take the appropriate action as necessary.
9.17 SiFi reserves the right to restrict, suspend, modify or terminate any cashback Program or any functionality or configuration of the Program at any time without having to provide Customer with prior notice, even though such changes may affect the value of cashback accrued and/or Customer's ability to exchange or use accrued cashback. Any changes to a Program are effective immediately upon informing Customer of the updated Program details via the SiFi Platform or any other communication methods as per the Agreement. If Customer does not agree with any changes SiFi makes to a Program, Customer may stop participating. If Customer continues to participate in the Program after such modifications, Customer is deemed to have accepted the changes made to the Program.
9.18 SiFi reserves the right to amend the terms of this Section or remove the Customer's ability to earn cashback at any time. In such case, SiFi will inform the Customer in accordance with these SiFi Payment Cards Terms.
10.1 Customer may terminate these SiFi Payment Cards Terms if the Customer does not agree to any amendment, change or modification notified to it by SiFi, by notifying SiFi of its intention to terminate within 30 days of receipt of the relevant amendment, change or modification and after paying any outstanding amounts on any Payment Cards.
10.2 If Customer exercises its right to terminate under Section 10.1 above, Customer must make payment of all amounts outstanding on any Payment Cards to SiFi and, if requested, return any Physical Payment Cards to SiFi.
10.3 SiFi may, at any time, request any documents and/or information from the Customer that it deems necessary to enforce these SiFi Payment Cards Terms and/or provide the Payment Cards to the Customer (including in respect of the Account Administrator and Customer Personnel), and Customer agrees to promptly provide SiFi with such documents and information upon request.
10.4 Customer authorizes SiFi to send the Customer's and any Supplemental Payment Card holders' data declaration and accounts details to the Saudi Central Bank, banks and any other applicable authorities. The Customer authorizes SiFi to obtain and/or disclose to the Saudi Credit Bureau (SIMAH) or any other certified parties by the Saudi Central Bank such information as may be required by SiFi (at its discretion) to prove, review or manage the Customer's Account and the Payment Cards.
10.5 The Saudi Riyal shall be used as a basis for calculating all transactions and charges in respect of the Payment Cards.
10.6 Customer irrevocably agrees that SiFi may subcontract the provision of part or all of the services provided to the Customer under these SiFi Payment Cards Terms to any third party in any jurisdiction. SiFi will remain liable to Customer for any recoverable direct loss or damage incurred as a result of such subcontracting and maintain the confidentiality of any such information to the same extent as SiFi does.
10.7 SiFi shall not be liable for the refusal of any merchant or establishment to accept or honor the Payment Card, nor shall SiFi be responsible in any way for the goods or services supplied to the Customer. The Customer must resolve any such complaints directly with the merchant or establishment. SiFi shall have no responsibility in this respect. No claim by the Customer against the merchant or establishment may be the subject of a claim against SiFi. SiFi will credit the Customer's Payment Card with the amount of any refund only upon receipt of a properly issued credit voucher from the merchant establishment.
10.8 The Customer must notify SiFi's Customer Service team in writing as soon as possible of any changes in the Customer's address and/or telephone numbers of office, residence and/or mobile. Failure to do so will relieve SiFi from any further liability with regards to official correspondence.
10.9 Customer authorizes SiFi to rely upon and act in accordance with any notice, instruction, demand or other communication which may from time to time be, or purport to be, given by telephone, facsimile or other means by the Customer or on the Customer's behalf (the "Communications") without any enquiry on SiFi's part including, without prejudice to the generality of the foregoing, as to the authority or identity of the person giving or purporting to give the Communications and regardless of the circumstances prevailing at the time of receipt of the Communications. SiFi shall be entitled to treat the Communications as fully authorized by and binding upon the Customer, and SiFi shall be entitled to take such steps in connection with or in reliance upon the Communications as SiFi may consider appropriate, whether the Communications include Communications to pay money or otherwise to debit or credit any Account, or relate to the disposition of any money, securities or documents, or purport to bind the Customer's type of transaction or arrangement whatsoever, regardless of the nature of the transaction or arrangement or the amount of money involved.
10.10 Customer may contact SiFi's Customer Service team in the event of having any questions, disputes, or complaints about a Payment Card.
1.1 These Terms and Conditions for Enabling Payment Cards on Third Party Payment Platforms (the "Third Party Terms and Conditions") shall be applicable in addition to the terms of the Agreement and the SiFi Payment Cards Terms whenever Customer makes use of a Payment Card to make payments through third party payment platforms and technologies.
1.2 The following definitions shall apply for the purposes of these Third Party Terms and Conditions
1.2.1 "Device(s)" means a smartphone, smart watch, tablet or any other device compatible for use with the Third Party Platform (as defined below) and which is eligible for the registration of Payment Cards to be used through such Third Party Platforms as determined by SiFi.
1.2.2 "Passcode" means the secret code required to unlock a Device and/or access to the Third Party Platform on a Device.
1.2.3 "Third Party Platform" means an online or mobile payment system and/or an electronic wallet service provided by a third party provider that enables the Customer to add the credentials of a Payment Card to make payments for purchases at merchants and payment acceptance portals that accept payment via such platforms.
1.3 In return for SiFi providing access to the Third Party Platform to Customer, the Customer agrees to be bound by these Third Party Terms and Conditions. Customer's use of the relevant Third Party Platform via the Customer Portal or the App is subject to Customer's acceptance of these Third Party Terms and Conditions.
1.4 Customer confirms that it has reviewed, understood and agreed to these Third Party Terms and Conditions, which form a binding legal agreement between the Customer and SiFi by accepting these Third Party Terms and Conditions along with the Agreement or as prompted via the Customer Portal or the App.
2.1 Customer is the sole responsible for maintaining the physical security of any Device and the confidentiality of
2.1.1 the Device lock, PIN, Passcode, and other means to access the Third Party Platform, including but not limited to any Device lock, PIN, Passcode and other means to access the Third Party Platform (including any used by the Account Administrator and the Supplemental Card Holders).
2.1.2 the Payment Card credentials of the Customer, the Account Administrator and each Supplemental Card Holder.
2.1.3 any other personal and payment information on or for the Device (including any personal and payment information of the Account Administrator and each Supplemental Card Holder).
2.2 Customer must keep the Device, the Passcode and the credentials secure in the same secure manner as cash, cheques, debit or credit cards, and other personal identification numbers and passwords. Customer acknowledges that if it shares the Device and/or any means of access to the Device with any third party, such third party may be able to use the Payment Cards and access the personal and payment information available in the Third Party Platform.
2.3 Any applicable fees, and charges that apply to a Payment Card will also apply when the Customer uses a Third Party Platform to access a Payment Card. The Third Party Platform provider and other third parties such as data service providers may levy additional charges on the Customer as specified by them.
2.4 The Customer can link a Payment Card to a Third Party Platform by following the instructions of the Third Party Platform provider. Customer may only use Payment Cards that SiFi indicates to the Customer are eligible for use on a Third Party Platform. When the Customer adds a Payment Card to a Third Party Platform, the Third Party Platform will allow the Customer to use the Payment Card to make transactions for goods and/or services where the Third Party Platform is accepted as a payment method. SiFi has the right to block a Payment Card from use via a Third Party Platform at any time. Customer hereby agrees and undertakes to communicate only with SiFi's Customer Service team should the Customer have any issue and not to contact any Third Party Platform unless SiFi advise otherwise in writing.
2.5 In the event of a breach of confidentiality of the Device, the Customer shall be fully and solely responsible for and bear all charges, costs, losses, and damages whatsoever and howsoever arising from such breach. The Customer shall immediately notify SiFi if the Passcode is breached or is disclosed to another person or entity. The Customer should act quickly to request SiFi to block the Payment Card due to such disclosure or breach.
2.6 In the event of fraud, loss or theft of the Device, the Customer is obliged to immediately notify SiFi. SiFi will arrange to block all Third Party Platform transactions for all Payment Cards. SiFi reserves the right to refuse to permit any transaction if it suspects there is a breach of the Third Party Terms and Conditions, or that fraudulent or illegal activity is taking place in relation to the Payment Cards.
2.7 SiFi may retain records of the Customer's activity (and each the Account Administrator's and Supplemental Card Holders' activity) in relation to the Third Party Platform, including the most recent transactional data. SiFi may also periodically collect and use technical data and related information (that does not personally identify the Customer, the Account Administrator nor the Supplemental Card Holders) as a result of the Customer's use (and the Account Administrator's and Supplemental Card Holders' use) of the Third Party Platform, including, but not limited to, technical information about any applicable Device. SiFi may use this information to improve its products or to provide services or technologies. SiFi may provide the details of the Customer, the Account Administrator and any Supplemental Card Holder to third parties who perform services on behalf of SiFi, and therefore, the Customer may be contacted by such third parties on SiFi's behalf to service the Customer's Account.
2.8 The Third Party Platform is limited to providing another way for Customer to make purchases with a Payment Card. The Agreement and the SiFi Payment Cards Terms will remain the same without any variation when a Payment Card is linked to a Third Party Platform.
2.9 By registering, adding and using the Payment Cards in the Third Party Platform, the Customer acknowledges (and shall ensure that the Account Administrator and each Supplemental Card Holder acknowledges) that certain Payment Card account information may be transmitted to and stored within each relevant Device with the Third Party Platform provider and/or on the system of a third party working with the Third Party Platform provider, for purposes of the Third Party Platform. The Customer acknowledges (and shall ensure that the Account Administrator and each Supplemental Card Holder acknowledges) that such information may be used by the Third Party Platform provider and/or the third party working with the Third Party Platform provider. SiFi shall not be responsible and have no control over the privacy and security of the personal data and the information provided by the Customer, the Account Administrator and any Supplemental Card Holder to the Third Party Platform provider. The use of this information is governed by the privacy policy of the Third Party Platform provider and any other agreement entered into with the Third Party Platform provider.
3.1 A virtual representation of the Payment Card is licensed to the Customer for use only in accordance with these Third Party Terms and Conditions. SiFi reserve all rights not expressly granted to the Customer. For the avoidance of doubt, the Payment Cards are not licensed to the Account Administrator and Customer Personnel (including Supplemental Card Holders). Any use of the Payment Cards in Third Party Platforms by the Account Administrator and Customer Personnel (including Supplemental Card Holders) shall be considered as being performed by the Customer and subject to Section 2.6 of the SiFi Payment Cards Terms and Sections 7.7, 9.2 and 9.3 of the Agreement.
3.2 Customer is granted a non-exclusive, non-sub licensable, non-transferable, personal, limited license to install and use tokens and other credentials associated with the Payment Card to make payments with the Device in the Third Party Platform solely in accordance with these Third Party Terms and Conditions. The license is limited to use on any Device that the Customer owns or controls and as permitted by any applicable third party agreements. The Customer shall not rent, lease, lend, sell, redistribute or sub-license any right to use any Payment Card credentials in the Third Party Platform.
3.3 Customer's (and each the Account Administrator's and Supplemental Card Holders') use of the Third Party Platform is subject to third party terms and conditions. SiFi shall have no responsibility or liability to the Customer, the Account Administrator nor the Supplemental Card Holders under any agreement with any third party. It is the Customer's sole responsibility to read and understand any third party agreements before adding, linking or using the Payment Card through the Third Party Platform.
4.1 Except for liability that cannot be excluded under the laws of the Kingdom of Saudi Arabia, SiFi shall not be liable for any loss which the Customer suffers by using the Third Party Platform nor any loss which the Customer Suffers due to the use by the Account Administrator or the Supplemental Card Holders of the Third Party Platform, unless it is directly caused by SiFi's gross negligence and/or wilful misconduct.
4.2 SiFi is not the provider of the Third Party Platform. SiFi is not responsible for
4.2.1 providing the Third Party Platform service to the Customer. SiFi is only responsible for supplying information securely to the Third Party Platform provider to allow use of the Payment Cards on the Third Party Platform.
4.2.2 any failure of the Third Party Platform or the inability to use the Third Party Platform for any transaction.
4.2.3 the performance or non-performance of the Third Party Platform provider or any other third parties regarding any agreement entered into between the Customer, the Account Administrator and/or the Supplemental Card Holders and the Third Party Platform provider or any other third party.
4.2.4 the provision and any type of support or assistance for any third party hardware, software or other products or services. If there are any issues or questions with a third party product or service, including issues pertaining to the operation of the Device, Customer should contact the appropriate third party in accordance with that third party's procedures for customer support and assistance.
5.1 Customer does not have the right to amend these Third Party Terms and Conditions. Customer has the right to terminate the linking of their Payment Card to a Third Party Platform at any time by removing or de-linking their Payment Card from the relevant Third Party Platform.
5.2 SiFi has the right to amend these Third Party Terms and Conditions at any time by posting a revised version on the SiFi Platforms. SiFi will communicate such amendments to the Customer 30 days before their effective date. The Customer accepts and understands that it is their responsibility to refer to the updated Third Party Terms and Conditions via the SiFi Platforms.
5.3 SiFi has the right to suspend or terminate the Customer's use of the Payment Cards on the Third Party Platform, with immediate effect upon notification to Customer of such termination, if the Customer or any of the Account Administrator or the Supplemental Card Holders breach these Third Party Terms and Conditions, the Agreement and/or the SiFi Payment Cards Terms.
5.4 SiFi has the right to suspend or terminate the Customer's use of the Payment Cards on the Third Party Platform and will provide the Customer with notice (if reasonably practicable) as set out below:
5.4.1 due to the acts or omissions of the Third Party Platform provider, including suspension of the Third Party Platform, breaches of cardholder data or other security breaches
5.4.2 suspension or termination in order for SiFi to comply with applicable law or orders from a competent regulator.
| Tier | Total monthly spend volume (SAR) | Cashback % |
|---|---|---|
| Tier 1 | Between SAR 0 to SAR 25,000. | No cashback |
| Tier 2 | Between SAR 25,001 to SAR 100,000. | Up to 0.5% cashback • 0.2% on domestic transactions • 0.5% on FX transactions |
| Tier 3 | More than SAR 100,000 | Up to 1.5% cashback • 0.3% on domestic transactions • 1.5% on FX transactions |
1. For the purpose of this Schedule 1 (Accruing Cashback) the following capitalised terms shall have the following meanings:
1.1 "Eligible Transactions" means any Applicable Transaction made by Customer Personnel using the Wallet Services which:
(a) is successfully authorised, settled and not subject to refund, chargeback, reversal, dispute or cancellation;
(b) is not excluded under any applicable cashback Program terms, including but not limited to transactions made in excluded Merchant Category Codes ("MCCs") as determined by SiFi from time to time, transactions in Saudi Riyals with international merchants, or domestic SAR transactions above the applicable cap; and
(c) otherwise complies with any criteria or limitations imposed by SiFi from time to time and communicated via the SiFi Platform, website or other methods in accordance with the Agreement.
2. Cashback arising from foreign exchange Eligible Transactions are capped at SAR 500 per Eligible Transaction.
3. Cashback arising from Eligible Transactions with providers established in the Kingdom of Saudi Arabia and denominated in SAR shall be capped at SAR 56,250. No cashback shall accrue in respect of any amount exceeding this cap.
4. Transactions denominated in SAR and conducted with international providers or merchants shall not constitute Eligible Transactions.
5. Transactions involving the following MCCs are excluded from accruing cashback and are not considered Eligible Transactions:
I. Utilities & Basic Services
(a) 4900: Utility Services (Electric, Gas, Heating Oil, Sanitary, Water).
(b) 5541, 5542: Fuel and Service Stations.
II. Insurance & Financial
(a) 5960: Insurance Services (Direct Marketing).
(b) 6300: Insurance Sales and Premiums.
(c) 6540: POI Funding Transactions.
III. Non-Profit & Religious
(a) 8398: Charitable Organizations.
(b) 8661: Religious Organizations.
IV. Government & Legal
(a) 9211: Court Costs and Support Payments.
(b) 9222: Fines.
(c) 9223: Bail and Bond Payments.
(d) 9311: Tax Payments.
(e) 9399: Government Services (Not Elsewhere Classified).
(f) 9402: Government Postal Services.
(g) 9405: Intra-Government Transactions.